Privacy policy
Effective Date: 05/06/25
Welcome to Taylaay. We respect your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you access or use our peer-to-peer car sharing platform (the "App" or the "Service").
By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the App.
1. Information We Collect
We collect personal and usage information in the following ways:
a. Information You Provide Directly
When you create an account, list a vehicle, or use the App, you may provide:
- Account Information: Full name, email address, phone number, date of birth, and profile photo.
- Vehicle Details: Vehicle make, model, license plate number, registration and insurance documentation, and vehicle images.
- Payment and Financial Data: Billing address and payment method (handled securely by PCI-compliant third-party payment processors).
- Identity Verification: Driver’s license, national ID, Certificate of Character driving records, or other documents used to verify identity and driving eligibility.
- Communication Data: Messages sent through the App, customer service interactions, and feedback submissions.
b. Information We Collect Automatically
We collect data about how you use the Service, including:
- Location Data: Real-time GPS data during active trips, pick-up/drop-off coordination, or safety verification.
- Usage Data: Pages visited, features accessed, session duration, in-app navigation, and crash/error logs.
- Device and Technical Data: IP address, device type, operating system, app version, browser type, unique device identifiers, and mobile network information.
- Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to improve the user experience, measure engagement, and personalize content.
2. How We Use Your Information
We use your information for the following lawful purposes:
- To create and manage your account.
- To verify your identity and assess driving eligibility.
- To facilitate car listings, bookings, rentals, and returns.
- To process payments and manage financial transactions.
- To personalize your experience and deliver relevant features.
- To provide customer support and respond to your inquiries.
- To ensure safety, security, and legal compliance on our platform.
- To analyze usage trends and improve service performance.
- To send administrative updates, promotional messages (with your consent), or service-related notifications.
- To enforce our terms, prevent fraud, and investigate suspicious activity.
3. How We Share Your Information
We never sell your personal data. We only share your information under the following circumstances:
- With Other Users: Limited information (e.g. name, profile photo, rating) is shared between renters and vehicle owners to enable trusted interactions.
- With Third-Party Vendors: We engage partners for services like payment processing, background checks, data storage, hosting, analytics, and identity verification.
- With Legal Authorities: Where required by law, legal process, or to protect rights, safety, or the integrity of the Service.
- In Business Transactions: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that process.
All third parties are bound by contractual confidentiality and data protection obligations.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Authenticate users and manage sessions.
- Monitor usage and improve performance.
- Customize content and recommend listings.
- Measure the effectiveness of ads and promotions.
You may disable cookies via your browser settings, but doing so may affect certain features of the App.
5. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this Policy, including:
- Providing and maintaining the Service.
- Meeting legal, tax, or regulatory obligations.
- Resolving disputes and enforcing our terms.
When data is no longer needed, it is securely deleted or anonymized.
6. Your Privacy Rights
Depending on your location, you may have rights under data protection laws such as the GDPR (EU/UK), CCPA (California), or similar frameworks:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request updates to inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal obligations.
- Objection: Object to certain processing, such as marketing.
- Restriction: Request temporary restriction of processing in certain situations.
- Portability: Request data in a machine-readable format.
- Withdraw Consent: You may withdraw consent at any time (where applicable).
To exercise your rights, please contact us at [taylaayltd@gmail.com]. We may require verification of your identity before responding.
7. Data Security
We implement robust security measures to protect your data, including:
- Encrypted data storage and transmission.
- Role-based access controls.
- Secure authentication mechanisms.
- Regular security audits and monitoring.
While we follow industry best practices, no system is completely immune to security breaches.
8. Children’s Privacy
The Service is not intended for users under the age of 18. We do not knowingly collect personal data from children. If we become aware that personal data has been collected from a child without parental consent, we will promptly delete it.
9. International Transfers
Your data may be stored or processed in countries outside your jurisdiction. Where required, we implement standard contractual clauses or other safeguards to ensure that such transfers comply with applicable laws.
10. Updates to This Privacy Policy
We may modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of significant updates via email or in-app notifications. The revised policy will become effective on the date indicated.
11. Contact Us
If you have questions about this Privacy Policy or our data handling practices, please contact us:
Email: taylaayltd@gmail.com
