Community Guidelines

Effective Date: 05/06/25

Welcome to TAYLAAY—your gateway to seamless, responsible, and community-driven vehicle sharing across the Caribbean and beyond. These Community Guidelines reflect our core values of trust, transparency, and mutual respect. They form an essential part of our Terms of Service, and all users—hosts (vehicle owners) and Guests —are required to uphold them.

By participating on our platform, you contribute to a community rooted in safety, reliability, and exceptional service.

 1. Respect & Responsibility

1.1. Foster Mutual Respect

We are an inclusive, global community. Treat all users with courtesy, respect, and professionalism—regardless of background, nationality, or language.

1.2. Communicate Honestly and Promptly

All communication must be truthful, transparent, and timely. Withholding or misrepresenting information, including falsifying documents or reviews, is strictly prohibited.

  2. Legal Compliance & Driver Eligibility

2.1. Licensing, Registration & Insurance

• Hosts must ensure that all vehicles are legally registered, insured (minimum liability coverage), and compliant with local regulations.
• Guests must hold a valid driver’s license, which meets the requirements of the jurisdiction in which the vehicle is operated. International drivers must verify that their license is valid in the destination country.

2.2. Cross-Border and Customs Compliance

Vehicles may only be driven across borders if explicitly authorized by the host and permitted by local and international laws. Failure to comply may result in legal action and removal from the platform.

3. Safety, Usage & Operational Conduct

3.1. Vehicle Condition & Maintenance

All hosts must provide well-maintained, roadworthy, and clean vehicles. Vehicles with known mechanical or safety issues are not permitted on the platform.

3.2. Safe & Lawful Use

Guests must operate vehicles lawfully and responsibly at all times. The following activities are strictly prohibited:

• Reckless driving, speeding, street racing, off-roading (unless explicitly permitted)
• Driving under the influence of alcohol, drugs, or impairing medication
• Using the vehicle for illegal purposes, including transportation of contraband or unapproved commercial activities
• Permitting unauthorized drivers to operate the vehicle

4. Cleanliness, Etiquette & Return Conditions

4.1. Clean Return Standard

Vehicles must be returned in the same or better condition as received. Any excessive dirt, stains, or odors (e.g., from food, sand, or smoke) may result in cleaning fees.

4.2. No Smoking Policy

Smoking of any substance is strictly prohibited in all vehicles. Violation may lead to fines and account suspension.

4.3. Pets and Animal Transport

Hosts may set their own pet policies. Guests must review and honor these settings. Pet-related damage or cleaning costs are the guest’s responsibility.

5. Payments, Cancellations & Dispute Resolution

5.1. Authorized Payments Only

All financial transactions, including booking fees, deposits, and extras, must be processed through the platform. Off-platform payments are not allowed and may result in permanent removal.

5.2. Damage Reporting & Claims

If a vehicle is damaged or involved in an incident:

• Guests must report it immediately via the app or web platform
• A structured Claims Process will be initiated, aligned with our Damage Protection Policy

Disputes are handled with a focus on fairness, supported by verifiable records and photo documentation.

6. Trust, Account Integrity & Feedback

6.1. One User, One Account

Each user is permitted only one active account unless otherwise authorized. Account sharing, impersonation, or identity fraud is strictly prohibited.

6.2. Reviews Must Reflect Real Experiences

Feedback must be authentic and respectful. Manipulating reviews (e.g., through fake accounts or coercion) will result in disciplinary action.

7. Local Laws & Country-Specific Rules

Our platform spans multiple countries. Users must comply with all local laws, traffic regulations, and specific insurance or licensing requirements.

Examples include but are not limited to:

• 🇹🇹 Trinidad & Tobago: Left-side driving; proof of third-party insurance is mandatory
• 🇯🇲 Jamaica: Vehicle inspection certificates must be up-to-date
• 🇧🇧 Barbados: Foreign visitors require a temporary driving permit, available via rental agencies or the licensing authority

We reserve the right to introduce region-specific policies to ensure compliance with local jurisdictions.

8. Violations & Enforcement

Violating these guidelines may result in:

• Temporary or permanent account suspension
• Financial penalties or withheld payouts
• Legal action, where applicable, based on the platform’s Terms of Service and relevant laws

9. Reporting Concerns & Misconduct

Your safety and confidence matter. If you witness or experience inappropriate behavior, misconduct, or platform abuse, contact us:

📧 taylaayltd@gmail.com.

We investigate all reports promptly, confidentially, and with due diligence.

10. Commitment to Excellence

Our community thrives on mutual trust, personal accountability, and a shared passion for safe exploration. Whether you're sharing a compact car in Port of Spain, or hosting a luxury SUV in Tobago, we’re committed to building a world-class experience for every journey.

Together, we drive further.